j9 apps Privacy Policy

j9 apps places the highest importance on its users' privacy. This privacy policy describes how j9 apps collects your personal information, the purposes for which it is used, the circumstances under which it is shared with third parties, and the measures taken to protect your information.

This policy applies to all services provided through the j9 apps website, mobile application, and other services. By using the site, you are considered to have consented to the processing of information described in this policy. If you do not agree with any condition of this policy, please refrain from using the platform.

Our Terms and Conditions should be read together with this privacy policy, as both documents govern your relationship with j9 apps.

j9 apps collects two types of information: information you provide directly, and technical information collected automatically while you use the platform.

A. Information You Provide

When registering an account, verifying your identity, or receiving support, you provide the following information:

• Full name and date of birth
• Mobile number and email address
• Residential address
• National ID or passport number (for identity verification)
• Mobile banking account details (bKash, Nagad, Rocket, Upay)
• Transaction history and records of deposits and withdrawals
• Messages or complaints submitted to customer support

B. Automatically Collected Information

When you use j9 apps, the following technical information is recorded automatically:

• IP address and device type
• Browser version and operating system
• Time spent on the site and pages visited
• Information obtained from cookies and similar tracking technologies
• Gaming activity — bets, results, and session duration

j9 apps uses the collected information for the following purposes:

1. Creating and managing your account, and verifying your identity.
2. Processing financial transactions including deposits and withdrawals.
3. Maintaining platform security and detecting fraudulent activity.
4. Determining eligibility for bonuses, promotions, and VIP rewards.
5. Providing customer support and resolving complaints.
6. Meeting legal obligations.
7. Analysing user experience to improve platform performance.
8. Monitoring user gaming patterns to promote responsible gaming.

j9 apps never sells your information to third parties for marketing or advertising purposes without your consent.

In certain circumstances, j9 apps may share your information with third parties. These circumstances are described in detail below:

A. Service Provider Partners

We work with trusted organisations to provide payment processing, technology services, or customer support. These partners may only use the information for the agreed contractual purposes and are also bound by strict privacy policies.

B. Legal Reasons

j9 apps may be required to disclose information under court orders, government directives, or legal obligations. In such cases, we will provide only the minimum information necessary.

C. Fraud Prevention

Information may be shared with relevant authorities or partners to prevent fraudulent activity or money laundering.

Cookies and similar technologies are used on the j9 apps website and app. Cookies are small data files stored on your device that help us remember your preferences and improve the quality of our service.

Types of cookies we use

• Essential cookies: To maintain login sessions and ensure the core functionality of the site.
• Functional cookies: To save your language preferences and other settings.
• Analytics cookies: To understand which parts of the site are used most.
• Security cookies: To detect and prevent suspicious activity.

You can control cookies by changing your browser settings. Please note that disabling certain cookies may limit some functionality of the site.

j9 apps takes both technical and organisational measures to protect your information:

• Data transmission is secured through SSL encryption.
• Sensitive financial information is stored using advanced encryption algorithms.
• OTP verification is in place for account access.
• Access to data is restricted to authorised personnel only.
• Regular security reviews and audits are conducted.
• Industry-standard firewalls are used to secure servers and databases.

j9 apps retains your information only for as long as necessary. Relevant information is retained while your account remains active. Even after an account is closed or deleted, certain information may be retained for a specified period to meet legal obligations. Financial transaction records are retained for the period required by applicable law.

As a j9 apps user, you have the following rights regarding your personal information:

A. Right to Access Information

You may find out at any time what information j9 apps holds about you and how it is being used.

B. Right to Correct Information

If any information held about you is incorrect, you may request a correction. You also have the option to edit certain information directly in your account settings.

C. Right to Delete Information

In certain circumstances, you may request that your personal information be deleted. However, some information may be required to be retained due to legal obligations.

D. Right to Object to Processing

You may object to your information being used for marketing communications or analytical purposes. If you notify the j9 apps support team of this objection, appropriate action will be taken.

All j9 apps services are for users aged 21 and above. j9 apps strictly prohibits the collection or processing of information from minors. If it is confirmed that a minor's information has entered our system, it will be deleted immediately and the associated account will be closed.

Our Responsible Gaming guidelines contain detailed information about the protection of minors, including a discussion of parental control tools.

In operating j9 apps services, your information may be stored or processed on servers outside Bangladesh. For such transfers, we ensure that the receiving party maintains adequate data protection standards and that your information is protected in accordance with the standards described in this policy.

j9 apps reserves the right to amend or update this privacy policy at any time. When changes are made, the updated policy will be published on this page and the "Last updated" date at the top of the page will change. For significant changes, registered users will be notified by email or app notification.

Continued use of the site after a policy change will be considered as your acceptance of the updated policy. We therefore recommend reviewing this page from time to time.

If you have any questions, concerns, or complaints about this privacy policy, please contact our support team. j9 apps provides support 24 hours a day, 7 days a week in both Bengali and English via live chat and email.

To contact us by email: [email protected]

To learn more about your data protection rights, account security, or other matters, you can visit our FAQ section.